How long should I wear my waist trainer for?
We recommend starting with 2-3 hours per day then gradually add an hour or two to your regime until you are able to wear the trainer throughout the entire day. Make sure that you feel comfortable while wearing it, if you have any discomfort please adjust the tightness and lower the amount of time you are using it.

What is the difference between the latex clip trainer and the latex zip trainer? 
The difference is that the latex clip trainer has 15 clips each with 3 rows, the latex zip trainer has 4 clips each with 3 rows and one zip. The latex zip trainer would benefit those who will struggle with the clips or want something that's more quick and easy to put on. 

Which trainer is best for working out in? 
We recommend our workout sweat belt for working out in, this can be worn during high or low intensity workouts, and promotes thermogenesis. If you are only using one for low intensity workouts (such as weightlifting, or walking), our latex clip trainer and latex zip trainer can also be used but we don't recommend it for high intensity workouts as this can damage the latex. 

How do I choose my correct size?
To ensure you get the correct size grab a measuring tape and take your measurements for your bust, waist and hips. Once you have these refer to our size guide to get the correct size for you.


Measure bust at narrowest point 

Measure waist at fullest point

Measure hips at widest point


If you find your measurements span across two or three different sizes then order your waist trainer with primary respect to the waist measurement, waist size should always take precedence.

I have placed an order - what's next and when will I receive my products?
As soon as we receive your order, we will send you an order confirmation so you can be sure the payment went through and was successful. After your order was successful, we will start packing your order. This might take up to 48 hours (excluding weekends and public holidays). Once the parcel has left our warehouse, you will receive another notification e-mail including your tracking number. Please visit our 'Shipping & Delivery Info' page to see what the estimated shipping times to your country are.

I have not received an order confirmation email - what do I do?
In most cases you can find the order confirmation in your Junk or Spam inbox of your email account. Please make sure to check this before contacting our customer support. Please make also sure to check the correct e-mail account.
If you still can’t find the email, please contact us as there may have been a typo in your email during your purchase.

How long are the waist trainers?
Our latex trainers are 30cm long. Generally the waist trainer should sit just below the breast and on/above the hips.

How do I care for my waist trainer?
Hand wash your garment and air dry. Avoid washing machines and tumble dryers as this will void the warranty.

Can I wear the waist trainer overnight?
We would not recommend wearing the waist trainer overnight as it is more effective when you are standing or sitting up rather than lying down. 

I have back/spinal problems. Can I still wear a waist trainer?
We have had many customers who use our waist trainers to aid with their back problems, scoliosis, and spinal issues so they don’t have to wear bulky medical braces. However, if you have any concerns, please consult your doctor beforehand.

I have ordered the wrong size! What can I do? 

If you have ordered the wrong size and it hasn't been dispatched yet, please email us at contact@waisttrainer.co.nz and put URGENT SIZE CHANGE in the subject line and we will do our best to change it for you. 

I haven’t received what I ordered? 
If we have made a mistake with your order, please send us an email at contact@waisttrainer.co.nz and please include your order number, a photo of the product and its size label. We will aim to get the correct one sent out to you ASAP!

I just had a baby! When can I start using a waist trainer?
We recommend waiting 2-3 weeks after giving birth before you start waist training. If you have had a caesarian you will need to wait until you are fully healed as the waist trainer could be sitting on the incision. Please refer to our Guide to Post-Pregnancy Waist Training for more information. 

Will there be any damage to my body internally?
Our waist trainers are not strong enough to cause any internal damage to your body. They are not corsets which are made of stronger material that cause organs and the floating ribs to be pushed in and up. They are a form of shape wear, like spanx.

How should the waist trainer feel while wearing it?
It should feel “fitted” with slight compression. It should not make you feel uncomfortable, if you are then please stop wearing the waist trainer (you might have ordered a size to small if this is the case).

Do you have a location where I can try on the waist trainer?
We don’t have any physical locations and are currently only operating our online store.

If we haven't covered all of your enquiries then please email through to us via our contact us page! xx